- 31 Renault dealerships nominated for J.D. Power 2015 Dealer of Excellence award
- Industry-unique award recognises high-performing dealerships across the Renault Group UK dealer network
- Recipients to be announced in July
Renault UK has announced a 31-strong list of nominees for its ‘J.D Power 2015 Dealer of Excellence’ awards. Following further rounds of independent assessment the eventual recipients of this unique industry accreditation will receive their ‘J.D. Power Dealer of Excellence’ award at a presentation ceremony in July.
2015 marks the second year that the Renault Group UK dealer network has been independently audited for service quality by global market research experts J.D. Power. The ‘J.D. Power Dealer of Excellence’ accolade will be bestowed upon dealerships that push the boundaries and consistently deliver an outstanding level of customer experience.
The 31 ‘J.D. Power 2015 Dealer of Excellence’ nominees are:
- Arnold Clark Dumbarton
- Arnold Clark Elgin
- Arnold Clark St. Helens
- Arnold Clark Wigan
- Bagot Road Jersey
- Bells of Crossgar
- Bristo’s Ipswich
- Dales Newquay
- Lifestyle Tunbridge Wells
- Lookers Colchester
- Mackie Motors Brechin
- Martins Basingstoke
- Martins Winchester
- Motorline Ashford
- Park’s Coatbridge
- Park’s Dunfermline
- Pocklington Louth
- Renault Bolton
- Renault Cannock
- Renault Cardiff
- Renault Croydon
- Renault Enfield
- Renault Orpington
- Renault Romford
- Renault Slough
- Renault Wirral
- S.M.C. Aldershot
- S.M.C. Weybridge
- Smiths Peterborough
- Sutton Park Burton
- T.C. Autos Omagh
Commenting on the announcement of this year’s nominees, Steve Whitcombe, Head of Network Quality and Training, Renault UK, said: “Our strategy brings customer feedback even further into the heart of our business. We are committed to providing the right framework of development and support to ensure all our teams have the skill, knowledge and aptitude to deliver an excellent customer experience.
“The 31 dealers nominated as J.D. Power Dealers of Excellence for 2015 have gone the extra mile and fully deserve their nomination to this prestigious and exclusive programme for delivering what our customers rightly demand most – outstanding service experience,” added Whitcombe.
Renault UK commissioned J.D. Power in January 2014 to measure the performance of its dealers as part of its bid to climb into the top 10 vehicle manufacturer list of independent UK quality surveys by 2017 – a key objective of its GO5+ mid-term growth strategy.
The J.D. Power Dealer of Excellence Award Programme, the first of its kind in Europe, gives high-performing Renault dealers enhanced status compared to their competitors, and demonstrates their commitment to customer service satisfaction irrespective of their brand. The J.D. Power Dealer of Excellence program is independently administered by J.D. Power.
To achieve inclusion in the shortlist for the award, dealerships must satisfy requisite scores in Renault UK’s customer satisfaction programme for their 2014 performance.
J.D. Power has been capturing and analysing the voice of the customer across more than a dozen industries globally for more than 45 years. It aims to truly represent the voice of the customer to drive improvement of products and services, and ultimately business results, for companies globally.
For further information, visit www.jdpower.com. Please visit www.renault.co.uk for more information on the complete range, and to find your nearest dealer.
